Turning Off FMI

1

Through Settings

The quickest option if Stolen Device Protection is not enabled on your device.

Easiest & Fastest No Stolen Device Protection needed

Open the Settings app and tap your name at the top.

Navigate through:

iCloud › Find My › Find My iPhone

Toggle Find My iPhone off. You will be asked to enter your Apple ID password to confirm.

Have Stolen Device Protection turned on? This method will still work but Apple will enforce you to disable Stolen Device Protection and include a security delay before the toggle takes effect. To skip the wait entirely, use Method 2 or Method 3 instead. To fully disable Stolen Device Protection first, see the Stolen Device Protection section at the bottom of this page.

2

Through the Find My App

Works even with Stolen Device Protection on. No security delay required.

Works with Stolen Device Protection No Security Delay

Open the Find My app on your iPhone or any other Apple device signed into the same iCloud account.

Tap the Devices tab at the bottom of the screen.

Select This iPhone, or whichever device needs the repair if you are on a different Apple device signed into the same account.

Scroll down and tap Remove This Device. If Stolen Device Protection is enabled, tapping Remove This Device will trigger a follow-up prompt that says "Prepare This Device for Repair" — tap that to confirm and complete the process. If Stolen Device Protection is off, the device will simply be removed right away without that extra step. Either way, you are good to go.

Once your repair and calibration are done, your device will relink to your iCloud account automatically. Nothing is permanently removed from your account.

3

Through iCloud.com

Works from any browser on any device. Good if you prefer not to use the Find My app.

Works with Stolen Device Protection Any browser, any device

Open any browser and go to icloud.com .

Sign in with your Apple ID and password. If you are on a device that already has Face ID or a passcode set up, Apple may offer a Passkey sign-in so you do not have to type your password. Either option works.

From the main app grid, click Find My, then open the Devices tab.

Select the device that needs to be removed, then click Remove This Device. If Stolen Device Protection is on, clicking Remove This Device will bring up a "Prepare This Device for Repair" confirmation before it goes through. If SDP is off, the device will be removed right away without that extra step. Both are completely normal and your repair will proceed either way.

Do not remember your Apple ID password? See the Forgot Password section below for ways to reset it directly from your device or through Apple's website.

Forgot Your Apple ID Password?

Two ways to reset it. The on-device option is almost always the simplest place to start.

Option A — Reset directly on the device

Go to Settings, tap your name, then navigate to:

Sign In & Security › Change Password

The phone will verify your identity with Face ID or your passcode and then let you set a new Apple ID password without needing to remember the old one.

or

Option B — Reset via Apple's website

Visit iforgot.apple.com and enter your Apple ID email to begin the account recovery process.

Follow Apple's prompts to verify your identity and create a new password.

Heads up: In some situations Apple may require you to wait up to 24 hours before allowing you to proceed with account recovery. This is an Apple security measure and is outside of anyone's control. If this happens, let your technician know as soon as possible so they can plan accordingly.

Disabling Stolen Device Protection

Only needed if you want to use Method 1 and currently have Stolen Device Protection enabled.

One-Hour Delay — Cannot Be Skipped

The one-hour security delay is mandatory and cannot be bypassed. Any time you attempt to disable Stolen Device Protection, Apple requires a full hour to pass before the change takes effect. There is no shortcut. You do not have to sit staring at your screen the entire time, but you must come back and confirm before the timer reaches zero. If the timer hits zero before you confirm, it resets completely and you will have to start over. Apple built it this way on purpose to make it genuinely difficult for someone to disable after stealing your phone.

Open Settings and go to:

Face ID & Passcode

Enter your device passcode when prompted.

Scroll down to Stolen Device Protection and tap Turn Off Protection.

Verify with Face ID or your passcode. The one-hour countdown begins immediately. You can go about your day, but set a reminder to come back before the timer ends. If it runs out before you confirm, you have to start the whole process over.

Once the timer completes, return to the same screen and confirm the action one final time. Stolen Device Protection will then be off and you can proceed with Method 1.